As someone who has never provided a client site using EE, all of these wrinkles sort of scares me.
To top it all off, our sales person is the one who has actually met the client to gauge their proficiency of computing in general.
Would it be simple for the client to add new owners, I suppose it would.
The client seems to have complex ideas to do simple things.
They want to deliver a pdf to the technician and the customer, but both have to be signed in to some sort of portal area.
With EE I can’t quite tell whether I should be thinking CP features or front end, no fault of the EE system, just that this is abstract functionality.
Could the information links and pdf be placed in the control panel for members any way at all?
Any other suggestions of guidance to help me keep this on track?
Your ideas for the user modules make sense, does it still sound like the way to go then, is it KISS (keeping it simple).
Thanks for your recommendation of the User module and user authors, and sorry for rephrasing probably the same question.