Email bounce-back, but they are sent & recorded to Freeform
Posted: 08 July 2008 10:19 AM   [ Ignore ]
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Hello,

Weird issue popped up on a site I used Freeform on over the weekend.  I am assuming that it is a hosting problem, but I wanted to make sure.

In the “from” email field in the template, I am using “{email}.” The emails are being recorded to the database, and the email is going through to the address it is supposed to get to, but the users submitting are getting a bounce-back error, so there is some confusion.

Hi. This is the qmail-send program at ns14.webmasters.com.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.

<-fme@myemail.com>:  <!-- notice the -f before “me” ... is that the problem? -->
xx.xx.xxx.xxx does not like recipient.
Remote host said: 550 unknown user
Giving up on xx.xx.xxx.xxx.

--- Below this line is a copy of the message.

Return-Path: <me@myemail.com>
Received: (qmail 1480 invoked by uid 2526); 7 Jul 2008 14:44:21 -0000
To: theiremailaddress@aol.com
Subject: Someone Posted to Freeform
User-Agent: ExpressionEngine 1.6.3
Date: Mon, 7 Jul 2008 10:44:21 -0400
From: “My Name” <me@myemail.com>
Reply-To: “me@myemail.com” <me@myemail.com>
X-Sender: me@myemail.com
X-Mailer: ExpressionEngine 1.6.3
X-Priority: 3 (Normal)
Message-ID: <48722bc596b49@myemail.com>
Mime-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

If this is indeed a hosting problem, what should I instruct them to say to their host to try to resolve this?

Thanks in advance,

-greg

ETA:  Forgot to say that the Version of Freeform is 2.6.5.  Using EE 1.6.3 Build 20080421

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Posted: 08 July 2008 11:23 AM   [ Ignore ]   [ # 1 ]
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Strange… does this happen if you send an email from the Communicate Tab in the CP as well? smile

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Posted: 08 July 2008 11:28 AM   [ Ignore ]   [ # 2 ]
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I knew I should have tried that too.  Yes, I get the exact same behavior when i email from the communicate tab.

Thanks for the quick response.

-greg

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Posted: 08 July 2008 11:35 AM   [ Ignore ]   [ # 3 ]
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I suspect it would be a hosting issue smile

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Posted: 08 July 2008 11:37 AM   [ Ignore ]   [ # 4 ]
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Sorry to be a trouble, but do you have any advise on what to ask for?

Many Thanks,

-greg

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Posted: 08 July 2008 11:43 AM   [ Ignore ]   [ # 5 ]
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Greg, I’d give them the exact information you have here smile
With some additional information about ExpressionEngine, etc…

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Posted: 08 July 2008 11:45 AM   [ Ignore ]   [ # 6 ]
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Also,

Are you using PHPMail in your email configuration? smile

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