Activation emails not being sent to users? 
Posted: 21 July 2008 01:23 PM   [ Ignore ]
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One of the EE support crew tried signing up for my golf site the other day and then quickly notified me that he did not receive the activation email. I tried resending and he still did not receive it. I signed up as a member myself to test it, and I too did not receive the email.

After some discussing and testing, he suggested that it could be the User module at fault? Or possibly something I’m doing to make the User Module not work properly?

When I go to the communications tab to send out an email (part of what he had me test) it all works fine. When the site launched, the activation emails were going out fine as well because I’ve got 12 or so members who have activated their account and I’ve even activated an account personally just to test, so I do know that it was working at one time. To my knowledge I’ve not changed anything unless I unknowingly did it, so I’m not real sure where start as far as troubleshooting goes here.

I contacted EngineHosting to see if they had any thoughts on the matter as it was also suggested that it could be a problem on their end.

Thanks

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Posted: 22 July 2008 12:37 PM   [ Ignore ]   [ # 1 ]
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Deron,

When using the regular EE Member templates to Register, does it not work either? smile

EDIT: I’ve manually found my way to the regular Register template… will let you know if I get anything smile

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Posted: 22 July 2008 12:46 PM   [ Ignore ]   [ # 2 ]
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Crap.... I received the Activation shut eye  LOL

(I also tested User Register and did not work)…

Have you made any modifications to your User Module code?

What does your Register template look like? smile

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Posted: 22 July 2008 12:54 PM   [ Ignore ]   [ # 3 ]
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Pie Man - 22 July 2008 12:46 PM

Crap.... I received the Activation shut eye  LOL

(I also tested User Register and did not work)…

Have you made any modifications to your User Module code?

What does your Register template look like? smile

Hmm, I never thought about testing the regular registration method that is built into EE via /member/register… I did try it though and didn’t get the activation email. Weird that you got the activation email and I didn’t?

Here is my “Register” template that I’m using:

{embed="includes/.meta" page_title="Register for a Free Account - Kentucky Golfing"}

<body>

{embed="includes/.header"}

<div id="wrapper">
 <
div id="wrapperInner" class="clearfix">
  <
div id="mainContent" class="clearfix">
   <
h1>Register for New Account</h1>

   
{exp:user:register form_id="form" form_name="register" return="{path=members/thank-you}"}
   
<fieldset>
   <
div class="formField" class="clearfix">
   <
label for="name" class="labelName"><span class="requiredAst">*</spanUsername:</label> <span class="submitExampleRequired">Must be at least 4 characters</span><br />
   <
input type="text" name="username" value="" class="required" size="25" id="name"/>
   </
div>
 
   <
div class="formField" class="clearfix">
   <
label for="email" class="labelName"><span class="requiredAst">*</spanPassword:</label> <span class="submitExampleRequired">Must be at least 5 characters</span><br />
   <
input type="password" name="password" value="" class="required" size="25" id="password"/>
   </
div>
  
   <
div class="formField">
   <
label for="cpassword"><span class="requiredAst">*</spanConfirm Password:</label><br />
   <
input type="password" name="password_confirm" value="" class="required" size="25" id="cpassword">
   </
div>

   <
div class="formField" class="clearfix">
   <
label for="sname" class="labelName">Screen Name:</label> <span class="submitExample">Same as username if left blank</span><br />
   <
input type="text" name="screen_name" value="" class="notRequired" size="25" id="sname"/>
   </
div>

   <
div class="formField">
   <
label for="email"><span class="requiredAst">*</spanEmail Address:</label><br />
   <
input type="text" name="email" value="" class="required email" size="40" id="email"/>
   </
div>

   <
div class="formField">
   <
label for="url">URL:</label><br />
   <
input type="text" name="url" value="" class="notRequired" size="25" id="url"/>
   </
div>

   <
div class="formField">
   <
label for="rules">Terms of Service:</label>
   <
textarea name='rules' class='rules' rows='' cols='' readonly>
All messages posted at this site express the views of the author, and do not necessarily reflect the views of the owners and administrators of this site.

By registering at this site you agree not to post any messages that are obscenevulgarslanderoushatefulthreatening, or that violate any laws.   We will permanently ban all users who do so.   

We reserve the right to removeedit, or move any messages for any reason.
   </
textarea>
   </
div>

   <
input type="checkbox" class="checkbox" name="accept_terms" value="y" /> <span class="termsAgree">I agree to the terms of service?</span>

   <
class="indicatesRequired"><span class="requiredAst">*</spanIndicates required fields</p>

   <
div class="formField">
   <
input type="submit" value="submit" class="submit" />
   </
div>
   </
fieldset>
   
{/exp:user:register}
  
</div>

  <
div id="rightContent">
   
{embed="includes/.right-content"}
  
</div>
 </
div>
</
div>

<
div id="footer">
 
{embed="includes/.footer"}
</div>

</
body>
</
html>

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Posted: 22 July 2008 01:00 PM   [ Ignore ]   [ # 4 ]
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hmmmm, well I just tried to send a test email to myself at the same email address I tried registering with earlier and didn’t get my test email either. So, that’s odd too.

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Posted: 22 July 2008 01:02 PM   [ Ignore ]   [ # 5 ]
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Interesting.... intermittant.

I’d love it right now to point my finger at the webhost, haha LOL

I’d ask EngineHosting to look a little more into it, and tell them what you’ve came up with now rasberry

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Posted: 22 July 2008 01:14 PM   [ Ignore ]   [ # 6 ]
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Well… that very well could be the case. As I did a quick check of my member list, it looks like someone registered this morning and activated their account as they are in the “members” group. So, obviously it’s working sometime and other times it’s not (although it seems to be not working more than it’s working wink

I contacted EngineHosting a couple days ago and they got back with me and needed more information (which I gave them via email). That was right at about a day ago and I’ve yet to hear back from them, so hopefully I hear back from them.

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Posted: 22 July 2008 05:16 PM   [ Ignore ]   [ # 7 ]
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hmmm… (I seem to be saying that a lot lately).

Just received my three test emails that I sent earlier. I sent them at approximately 3:30pm and received them at 8:20pm. Seems like EngineHosting is having some problems? I haven’t heard back yet, but I’ll email them tomorrow if I haven’t heard anything as of then.

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